Frequently Asked Questions

  What should I do if my payment is on hold?

  How do I check the current status of my orders?

  What do these different order statuses mean?

  When and how can I cancel an order?

  What are the delivery charges?

  What is the estimated delivery time?

  My credit card details have been rejected, what do I do?

  Are my bank details trusted for online payments at MafeeMushkil?

  Why should I use prepaid methods of payment?

  What payment methods do you accept?

  Can I place an order outside the GCC?

  How do I pay using a credit/debit card?

  How can I track my order?

  How can I contact the carrier company for my order?

  Do you deliver internationally?

  Where do you deliver?

  Who are the carrier partners of MafeeMushkil?

  How can I change my delivery address after placing an order?

  I’ve been waiting longer than your delivery promised, what should I do?

  My order has been shipped, what next?

  I’m having trouble signing into my account; do I have to make a new one?

  I forgot my password, what should I do?

  How secure is shopping at MafeeMushkil?

  How can I return an item?

  How will I get my money back in case of a return?

  What is the return notice period?

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