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Returns & Refund

How can I exchange an item?
You can inform us about the item you wish to return by emailing us at or calling us on +971 4 280 2604 or by using the chat option available on the website.

What is the exchange notice period?
Return/Exchange can only be requested within 2 days from date of delivery after which no claim will be entertained.

Terms and conditions:

  • Only defective items will be refunded in full. A defective item will be refunded only after inspection by a MafeeMushkil official. This process usually takes around 5 working days. The paid amount will be refunded to your bank account or credit card within 5 working days.
  • The item being returned should be unused, in a perfect condition and should have the original tag. Any damage to the product or packaging will render it ineligible for a return. It should also be returned in the same brand box you received with the packaging intact.
  • If you change your mind after the purchase, the product can only be exchanged for any other product on the MafeeMushkil website for equal or greater value.
  • There will be no returns or exchanges on SALE products for any reason.
  • Returns will only be accepted from UAE only. We will not accept returns if you are outside UAE